In September 2011, Municipal Solutions forged a strategic alliance with three international partners: STAM Security, Link Campus University (University of Malta) and SudgestAid.

SudgestAid is an Italian non-profit organisation, with public sector participation engaged in promoting and managing local sustainable development projects, providing assistance to public administrations and civilian populations in troubled regions in Italy and all over the world.

SudgentAid operates, in areas hit by serious crises and in communities where development is a particular challenge. Their activities include maximising the potential of human resources; socio-economic and regional planning; the protection and enhancement of natural resources, whether water, soil, or subsoil; developing and supporting new technologies; restoring the rule of law and social cohesion; fostering the respect and appreciation of cultural differences and equal opportunities.

Municipal Solutions is pelased to be new international development partners with SudgestAid.

Our partner, Brisbane City Enterprises provides international development solutions in governance, transport, water and wastewater, environment and waste management services for projects worldwide. They have completed over 160 projects in 29 countries throughout Asia pacific, South Asia, South Africa and the Middle East.

Working in partnership with Brisbane City Council (BCC) - Australia's largest local government authority, BCE and Municipal Solutions have the ability to draw upon the valuable experience and expertise of successful municipal governance, operational management and service delivery to provide world-class solutions to the national and international marketplace. BCE has a long-standing reputation for design quality and functional efficiency and work closely with clients to achieve innovative design solutions that are in harmony with the physical environment and express a unique sense of individuality.

Municipal Solutions pleased to be new international development partners with Brisbane City Enterprises.

An extensive project / capabilities portfolio is available.

In September 2011, Municipal Solutions forged a strategic alliance with three international partners: STAM Security, Link Campus University (University of Malta) and SudgestAid.

Link Campus University (Rome) offers study programmes at different academic levels: graduate, post-graduate and high education. Link Campus University includes several Research Centres that continually promote the diffusion of knowledge through documents, reports, studies and research to 'switch on' the debate on themes of large interest through seminars, conferences and study encounters establishing opportunities for comparison, elaboation and updating with a transversal approach to the matters in question. In order to carry out its initiatives, the Research Centres establish coordination relations with public and private companies and research and training institutions and associations throughout the world.

NEW STRATEGIC PARTNER

The University of Leicester's Institute of Lifelong Learning is part of the Emergency Planning College and the Civil Congencies Secretarait (CCS) of the Cabinet Office established in July 2001.  The EPC's diverse and dynamic programmes attract in excess of 6,000 delegates per year.  The CCS was set up to improve the United Kingdom's resilience to disructive challenge through working with others inside and outside Government on anticipation, preparation, prevention and resolution.

Our new Strategic Partner is a key component of the Government's centre of excellence for running short seminars, workshops and courses in an interagency basis in the fields of Crisis Management and Emergency Management.  ILL's courses in Emergency Planning, Response & Management and Risk, Crisis & Disaster Management are the first of their kind in the UK.  They offer students the opportunity to combine cutting edge theoretical material with the study of
practical scenarios and issues in Emergency Management & Planning.

Terrorism.  Mass-casualty.  Hostage negotiation.  Helping agencies prepare for the London 2012 Olympic Games

STRATEGIC PARTNER

CB&A is the nation's Public Management Recruiting expert! With more than 75 satisfied clients, CB&A has one of the most professionally respected search methodologies of any executive search firm in the United States. Professional yet approachable, applicants and clients agree...CB&A is becoming one of the most successful recruiting firms in the country. Public-sector placements have included:

• City / County Attorneys
• City / County Managers
• Building Officials
• Engineers
• Fire Chiefs
• Finance Directors
• Police Chiefs
• Public Works Directors
• State Agency staff and much more!

CB&A and Municipal Solutions,™ llc have combine forces to create one of the largest national public-sector recruiting and placement networks in the United States.

Email us at info@municipalsolutions.org or contact us to learn more.

STRATEGIC PARTNER

GuardFirst, llc provides the most current and proven approaches in Emergency Management and Homeland Security to government agencies on all levels throughout the World! Expertise includes:

• Olympic Games: International / National / Local Emergency Management.

• Homeland Security Presidential Directives

• State Executive Orders.

• Specialized Technical Services that (a) essential operations support, and (b) disaser recovery

• All-Hazards Preparedness and Safety Plans

• Quality Assurance / Quality Control

GuardFirst and Municipal Solutions™  are dedicated to a comprehensive array of services and products. Our combined knowledge of local government and schools, we are working cooperatively to help our customers to be more efficient and effective in preparing for, responding to, and recovering from any emergency.

Email us at emergency_riskmgt@municipalsolutions.org or contact us.

STRATEGIC PARTNER

SafePlans, LLC - the nation's leading expert in innovative thinking and emergency technology development provide all-hazards homeland security solutions to mitigate risks and improve safety. National Strenghts & Knowledge include:

• Comprehensive law enforcement agency / post incident reports
• State Departments of Public Safety and Department of Homeland Security
• Station Nightclub Fire in Rhode Island
• High profile location plans in Beverly Hills, CA.

Together, SafePlans, LLC and Municipal Solutions,™ llc have one of the nation's largest networks of homeland security consulting consultings. Our collective team includes experts in the fields of law enforcement, emergency management, school safety, corporate security management, intelligence, and force protection / anti-terrorism, with multiple areas of specialization:

• POST TrainingSchool safety and security programs
• Facility-specific security and emergency preparedness plan development
• Protection of high-risk facilities with sensitive process operations
• Workplace violence prevention and intervention
• Site Security, Risk and Vulnerability assessments
• Seminars, drills, table top, functional and full-scale exercises

Email us at emergency_riskmgt@municipalsolutions.org or contact us to find out more.

STRATEGIC PARTNER

The James Madison Group provides one of the most innovative and successful Customer Service Training programs in the United States!

The James Madison Group and Municipal Solutions™' combine to bring you a unique Municipal Customer Service Program which teaches principles and skills that apply to virtually all municipal employees. For example:

Communication Excellence in Customer Service 

    * Discover strengths and weaknesses when it comes to communicating.
    * Skills development through enlightening team activities.
    * Learn about unique communication styles to benefit your team and citizens.

Customer Service Excellence

• Research which shows what citizens expect in customer service.
• How to meet and exceed expectations.
• Practical ways to serve customers.
• How to portray a professional image to citizens.

Dealing with Angry Citizens and Difficult People can be challenging.

• Learn proven techniques to deal with angry citizens and difficult people.
• Identify six different types of difficult people and how best to approach them.
• Strategies for calming irate customers down and discerning their needs.
• Winning the customer (or co-worker) over by using the 5-A approach.

Teaming up to Better Serve the Citizens 

• Learn the qualities necessary to become better team players.
• Build skills in creating a climate of trust, appreciation, and cohesion.
• Discover how to work through differences for the common good of your teams, the municipal government, and the community.
  
  

The complete Municipal Customer Service Program requires completion of four (4) ½-day onsite workshops generally completed over a 2- to 8-month time period. Each participant receives a Certificate of Completion signed by the Chief Administrator and/or Human Resource Director.

For more informaiton and a free initial consultation, contact us today!

STRATEGIC PARTNER

Richard Larsen & Associates unique perspective on local government comes from having served in various professional administrative capacities and consulting to small and rural communities, counties and special districts in Michigan, Montana, Utah and Wyoming. 

With more than +30 years experience in all levels of local government, Richard Larsen & Associates has teamed with Municipal Solutions™, llc  to better serve rural communities, counties and special districts throughout the western United States.

BUSINESS & PUBLIC-SECTOR CONSULTING includes:

• City, County, Utility and Special Districts
• Supervisory, Management, Personnel, and Labor Relations; Fiscal Analysis; Training of Management, Productivity & Customer Service, Performance Measures, Personnel Policy Manuals; Salary and Benefit Analysis including Job Descriptions; and Result Oriented Goal Development.
• Extensive Economic Development processes which provides an insight that brings to the Client an advantage in the competition of the market place.

TRAINING includes customized programs for business, industry, and government.

• Rocky Mountain College Continuing Education courses which include: "Supervisory Excellence", "Productivity Power", "Team Development: Empowering People and Teams", "Hiring and Beyond", and "Creating Positive Change"
• Custom developed Customer Service Training through the Service Quality Institute.
• Conduct and facilitate Goal Oriented Retreats for Business and Government.

LABOR RELATIONS includes:

• Representing clients during Union organizing efforts, labor negotiations, grievance processing, arbitration, and fact finding.
• Served as a neutral third-party Arbitrator.
  

Email us at info@municipalsolutions.org or contact us to learn more.

Mr. Osborne has been a market research professional for ten years.  He has conducted a variety of different market research studies in banking, consumer products and telecommunications.  His initial introduction to municipal telecommunications was with Burlington Telecom, and he saw the potential for communities to provide state-of-the-art fiber to the home telecommunications at a reasonable price.

Mr. Osborne is a graduate of St. Lawrence University, Canton, NY, and has an M.B.A. from Northeastern University.